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COD:
Next to prepayment (Bank transfer, Debit card, PayPayl)
many customers prefer ''cash on delivery''. Therefore it is possible to
order at our shop via COD (available only in Germany). If an order is
placed with COD it will be shipped before payment arrives at
Aquatuning. The bill is payed directly to the deliverer (e.g. DHL or
GLS) who will then transfer the money to Aquatuning. Usually the
deliverer charges an additional fee (e.g. 2€) which will be
directly added onto the billed amount.
We strive for the best possible support and the fastest
possible handling of shipments. This includes that we usually pack and
send COD orders IMMEDIATELY after order confirmation (If everything is
at stock). We assume that if you as customer confirm the order via
Email really want the items. A cancellation or change is due to our
quick handling usually not possible anymore as soon as your order is
confirmed. If you do decide to not want the order it is absolutely
necessary that you call us immediately in order for us to try to still
stop the package.
Should you (for any reason) not want to accept a COD order (so
called denial of acceptance) the shipment will be returned to
Aquatuning and we are still charged relatively high fees. for this
reason we ask for your understanding that customers who denied
acceptance of a COD order will not be sent anymore COD orders. Most
denials of acceptance are caused by the customer being surprised of the
fast shipment and do not have the required amount of money ready. In
such cases it is possible that the deliverer comes again next day. In
such cases please arrange another delivery with the deliverer.
Pickup:
Pickup of orders is possible at our central storage facility if arranged for. For pickup please note the following:
- We only have a storehouse and NO retail store; advisory there is not possible
- There is no possibility at our storage facilities to have a look at the products or to unpack them.
- Payment via Debit card or EC-card is not possible!
- Unannounced Pickup is not possible and you might have to
be sent away empty-handed if e.g. nobody is at the office anymore who
could deal with the invoice or if the order was not entered into the
system yet. Our staff at the storage facilities is usually not
authorized to take any orders. For those reasons we ask you in your own
interest to alway stick to the correct procedure.
The procedure is always as follows:
- Place your order via our webshop (or telephonic/via Email)
- Contact our support (best by Email, telephonic is also
possible) and make clear if your order is in stock. Our Support will
then set an approximate time for pickup and pass the order on to the
handling department. Your order will then be commissioned over the next
few hours.
- Come at the arranged time and bring the correct amount of
money in cash with you. Pickup times: Mo-Thu: 9am to 6pm Fr: 9am to
4pm, no pickup at holidays, Saturdays or Sundays.
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